overview

IT operation management refers to the process where the IT department of an organization employs various methods, means, technologies, systems, procedures and documents to comprehensively and systematically manage the IT hardware and software operating environment, network environment, IT business systems, and IT operation personnel. In other words, it involves managing resources and services.
The IT operation and maintenance service is a product of Shanlian that is launched for government and enterprises. It adopts a closed-loop process operation, standardized operation norms, advanced system solutions, comprehensive quality supervision, abundant training resources, and extensive outsourcing experience to build a solid and reliable management system. It comprehensively enhances the IT management capabilities and resource utilization rate of enterprises, significantly reduces business interruptions and security risks, and provides customers with high-quality and high-efficiency IT operation and maintenance services.
Operation and maintenance management is evolving towards visualization, automation and intelligence.

workflow

service process

solution

• Terminal Maintenance Services
  Shanlian can provide users with daily maintenance services for computer equipment, office equipment, smart terminals and accessories (service management, routine inspections, quality supervision, etc.), software and hardware system maintenance (deployment, debugging, fault recovery, etc.), security reinforcement (information security, physical security, political security, etc.).
• IT Service Desk
  Shanlian can establish standard service desk management norms for users, enabling one-click access for pre-processing, remote assistance, personnel coordination, and resource scheduling for comprehensive technical support; through system tools, realize service process visualization, follow up on daily work, monitor the execution of the process in real time, and regularly issue reports and statements to clearly present the service operation situation.
• Network Maintenance Services
  Shanlian provides comprehensive maintenance services for the entire network, including planning, design, establishment and optimization, installation and configuration of network equipment, network monitoring, log analysis, fault recovery, routine inspections, network security, etc.
• Server and Storage System Maintenance Services
  Shanlian provides daily maintenance and inspections for various servers: including configuration, upgrade and replacement of software and hardware, security policy management and deployment, abnormal state warning and fault recovery, routine data backup and restoration, capacity management and performance optimization, etc.
• Conference System Maintenance Services
  Shanlian provides full-site IT support for important meetings, fully preparing in advance to minimize meeting accidents, quickly responding and coordinating to solve emergencies, ensuring the efficiency and continuity of the meeting. This includes, but is not limited to, network wiring at the meeting site, equipment debugging, notification coordination, fault handling, equipment relocation and arrangement, etc.
• Comprehensive Maintenance Services
  Shanlian provides overall maintenance management for IT and related components of users' equipment, such as power systems, temperature control systems, wiring systems, fire/water/electricity systems, etc., to improve equipment availability, continuity and maintenance support efficiency.